About us

The Tourist Information Network (SIM) has been founded within the organizational structure of the Krakow Festival Office. Its main goal is to operate an overall integrated system of tourist and cultural information in the city. The network offers comprehensive services for Polish and international tourists and also for the inhabitants of Krakow. The system is partly self-financing through its own commercial activities.

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The Tourist Information Network employs highly skilled personnel, some of whom are licensed city tourist guides. The main duties of our personnel involve:

  • Giving information, in a variety of foreign languages
  • The distribution of free promotional materials concerning Krakow and the entire province.
  • Sales of tickets for cultural events
  • Sales of publications and guides to Krakow
  • Reservation of accommodation
  • Acting as agents for guiding and transport services
  • Preparing statistics for the tourist industry

The employees participate in regular interpersonal and other forms of training, such as:

  • Tourist attractions of Krakow and the Małopolska Province
  • Tourist routes, topography of Krakow
  • Sales techniques for tourism products

The network sells the following products:

  • Publications about Krakow (guidebooks, maps, postcards)
  • Publications concerning the Auschwitz Museum and Wieliczka Salt Mine
  • Organised trips of Krakow, to the Auschwitz Museum and Wieliczka Salt Mine
  • Tickets to cultural events (concerts and other events organised by the Krakow Festival Office, selected theater, cabaret and other performances)
  • Promotional souvenirs of Krakow (umbrellas, t-shirts, key rings, mugs)
  • Other: stamps, tourist passes
  • Commission-based sales of accommodation

All InfoKraków points form also a part of the Małopolskia Tourist Information System (MSIT, www.visitmalopolska.pl).

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