About us

The InfoKraków Tourist Information Network has been founded in 2004, and since 2022 operates within the organizational structure of Kraków5020 Sp. z o.o. Its main goal is to operate an overall integrated system of tourist and cultural information in the city. The network offers comprehensive services for Polish and international tourists and also for the inhabitants of Krakow. The system is partly self-financing through its own commercial activities.

The InfoKraków employs highly skilled personnel, some of whom are licensed city tourist guides. The main duties of our personnel involve:

• Giving information, in a variety of foreign languages
• The distribution of free promotional materials concerning Krakow and the entire province
• Sales of tickets for selected cultural events
• Sales of publications and guides to Krakow
• Sales of tickets for organised tours around Krakow and to the main attractions of the region
• Preparing statistics for the tourist industry

The employees participate in regular interpersonal and other forms of training, such as:

• Tourist attractions of Krakow and the Małopolska Province
• Tourist routes, topography of Krakow
• Sales techniques for tourism products
• Customer service for people with disabilities

The network sells the following products:

• Publications about Krakow (guidebooks, maps, postcards)
• Publications concerning the Auschwitz Museum and Wieliczka Salt Mine
• Organised trips of Krakow, to the Auschwitz Museum and Wieliczka Salt Mine
• Tickets to slected cultural events
• Promotional souvenirs of Krakow (mugs, magnets, handicraft)
• Other: stamps, tourist passes

Punkty InfoKraków: ul. św. Jana 2, ul. Powiśle 11, Sukiennice, ul. Szpitalna 25, ul. Józefa 7 oraz Pawilon Wyspiańskiego są również częścią Małopolskiego Systemu Informacji Turystycznej (www.visitmalopolska.pl).